Курс, семинар, тренинг Hotel management. Exhibition IGEHO. Switzerland

Day 1

13:00 Arrival in Zurich. Meeting of delegation at the airport

13:30 Transfer to the city of Basel — venue of the carrying out of exhibition

14:00 Accommodation at hotel

18:00 Welcome dinner, introduction of participants, discussion of the agenda

Day 2

8:00 Breakfast at the hotel

9:00 Transfer to the International Exhibition of Hotel, Restaurant Business and Technology Public Power IGEHO-2011. Work at the exhibition. Lunch at the exhibition. Free time

Day 3

8:00 Breakfast at the hotel

9:00 Transfer to the International Exhibition of Hotel, Restaurant Business and Technology Public Power IGEHO-2011. Second day of the exhibition. Lunch at the exhibition

15:30 Transfer to Montreux. Accommodation at the hotel 5 * «Royal Plaza» http://www.royalplaza.ch

Leisure time

Day 4

8:30 Breakfast at the hotel

9:30 Theory: Effective solutions in today's hospitality industry:

Marketing in the hotel and restaurant business

• A review of the market of hotel and restaurant services
• What influences the decision-making prospect
• How to make your «product» more attractive to the customer

Optimizing profits in the restaurant business

• Basic formulas of restaurant work
• Increase revenue

12:30 Lunch

14:00 TQM (Total Quality Management) — a program combining business and personal skills of staff with a view to raising standards of service.

The leader of the seminar — a consultant in the field of hotel business Tatiana Free. She has extensive practical experience in managerial positions in the hotel group, «Prince hotels». She graduated from the hotel school of César Ritz.

16:00 Leisure time

Day 5

8:30 Breakfast at the hotel

9:30 Business visit Hotel 5 * «Fairmont Le Montreux Palace», Montreux http://www.montreux-palace.ch. Master-class leaders, roundtable, excursion:

• Management hotel yield
• Ways of making extra profits

11:00 Business visit Hotel 5 * «Royal Plaza». Master-class of leaders, round table, excursion

• Organization of accommodation services (Housekeeping)
• Quality standards of housekeeping services

12:30 Friendly lunch with hotel management

14:00 Departure from Montreux to Zion to the venue of the course «sommelier.» On the way stop near the castle of Chillon on the water

15:00 Short Course «Sommelier». Visit the wine houses «Capris de temps». The course of conducting business colleague Margaret clave

Day 6

08:30 Breakfast at hotel

Free day, shopping, at the request — the organization of additional meetings, consultations, tours

Option number 1:

10:00 Business visit in the hospitality school «Glion» Montreux. Inspection, meeting with the management, round table

12:00 A friendly lunch with a representative of the school in the academic campus. http://www.glion.edu/glion_education/en/en-en/index.cfm

Option number 2: Excursion at choice:

Author tour «Castles and Valais mountain pyramid Dozen»: the Cathedral of Our Lady of unique visits and Valerie Castle, the turbo in Zion, a walk through the old town, a visit to a geological phenomenon-Dozen of the pyramids.

Option number 3: Excursion at choice:

Visit the village of Gruyere where since ancient times and still produce the world-famous brand cheese Gruyere. Visit the dairies. http://www.chateau-gruyeres.ch/

18:30 Dinner, presentation of certificates to participants of the seminar

Day 7

8:30 Breakfast at hotel

10:00 Transfer in Geneva. Flight to Moscow

Стоимость согласовывается при заказе.

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